[Resolved] Reliance Bigtv — Cheating with ramadan golden pack offer and deducted rs.1160 amount from my account | |||
Hi, My name is zubda khan. I have reliance prepaid big tv dth connection from last 12 years. Smar card number:[protected] On may 2017 i got your executive call regarding ramadan golden pack offer. He said we will give you 1 year ramadan special subscription at inr 2160/-. After that next day on 25th may 2017 i have recharge the same ammount inr 2160. After 2 days i check my account and i observed that ramadan sepcial pack was not activated and then i have call the customer care there executive said that you have to recharge one more inr 50. Next day i have recharge inr 50 and then call back to customer care and reliance executive said that you have just inr 1000 balance. I am really shock that hearing this and still my ramdan golden pack is not activated and aslo in my account they have deduct inr 1160. I request you to please look an to this issue and solve my query asap. My mobile: [protected]/[protected] Thanks, Zubda khan Was this information helpful? | |||
Jul 5, 2017 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. Verified Support Jun 03, 2017 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. As per your request 12 months Gold pack valid till 25/05/2018 is activated in your account. Regards, Customer Care Reliance Digital TV | |||
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
But still we did not got any call from your end. The deducted amount is also not credited in reliance big TV account. I dont wanted to credit my amount in my bank. Please add same with Reliance Big TV account.
Thanks,