[Resolved]  Reliance Bigtv — DTH account

Address:

110016

Hi,
My name is Jaya Rakesh. I am a customer of Reliance Big TV since December 2011. My smartcard number is[protected].

I have always had a single point connection since December 2011, but Reliance Big TV customer care are now saying that I had a multipoint connection with 4 connections.
Secondly I purchased platinum pack for 1 year plus 40 days bonus by paying Rs 5160 on 17th January 2017. So the validity of pack should be upto 25th February 2018.

But Reliance Big TV customer care is saying that my pack is MAX HD with validity up to 16th March 2017 only.
Also balance in my Reliance Big TV account was Rs 6 on 18th January 2017. I recharged my account by Rs 1000 through HDFC payzapp on 14th February 2017 and by Rs 230 through HDFC payzapp on 6th March 2017. So balance in my Reliance Big TV account should be Rs 1236 but Reliance Big TV customer care is saying balance in my Reliance Big TV account is Rs155.
I have sent umpteen number of emails to Reliance Big TV customer care and Reliance Big TV nodal officer since 15th February 2017. I have also made umpteen number of phone calls to Reliance Big TV customer care since 15th February 2017.
But still my issue is unresolved.
So I am now approaching the India consumer complaints forum.
My contact number is [protected]
My email id is [protected]@Hotmail.com