Reliance Bigtv — existing customer migration to independent tv

Address:

Khordha, Odisha, 751030

I have been a customer of big tv for last 13 years
My consumer number is[protected]
I have paid annual subscription (Gold pack)
The company discontinued services for about 3 months
Now it has become independent tv and i am getting a message that i have to call them or else services will be discontinued

I called them today. They said i have to pay 799 and change set top box
Why should i pay for set top box again when i have paid big tv for the set top box
It becomes the responsibility of the company to provide the set top box as i am already a member of big tv and not joined it afresh.

Moreover the general public have become members by paying rs.599
Why it is 799 for me who is a loyal customer of big tv for last 13 years.

Pl resolve and advise