Reliance Bigtv — no customer care person is responding to my query

Address:

520012

We are using Reliance digital tv from few years. We shifted to a new home and raise a request for re-installing the big tv in a new home. But my request is not completed for more than 8days.( As per norms, issue should resolve in 48 hrs, But issue has not been resolved for more than 8 days...So, we changed to new dish tv and asked customer care for refund the balance, which is left in my account. Issue starts here 1)No one is giving proper reply about refund and 2) No one is speaking english properly 3) Each time I call, I am getting different answers .please suggest solution??