Reliance Bigtv — non installation of independent tv dth

Address:

Pune, Maharashtra, 411014

Dear Concern,

You people are doing fraud / false commitment which I experience in last 2-3 months, every time when I called up to your call center team they are always telling please wait for further 7 days the installation will be done on priority otherwise they disconnect the line & not taking call or not answering, the senior person is never take my calls now & avoiding me telling that he is busy with other client . This kind of fraud commitment I am listening for last 2-3 months, the 7 days is never over & god knows which 7 days of which year they are talking.

Do you think these many months you people are require for installation, is there is no other dealer or installation team is there for big city like Pune, besides our location the other location the installation is going on & for my installation you people are avoiding me, if you don’t have the capability for non-handling the team don’t commit & refund my money. Because I am fed up with follow you call center & at last written mail to you people & you are also like that only, that means there is fraud company & collecting the money from the common people.

In your below mail too you also committed that the installation will get done in 7 days & now today its around 15-20 days & no installation is done nor call received from your side, then what I have to say to your company ……

Rajesh Rayarkar
([protected])
[protected][protected][protected][protected]-----
From: IndependentTV [mailto:[protected]@independenttv.in]
Sent: Wednesday, November 07, 2018 10:49 AM
To: Rajesh Rayarkar
Cc: [protected]@RBTV.IN
Subject: RE: Mobile-[protected].

Dear Mr. Rajesh Rayarkar,
Thank you for contacting us.
Our sincere apologies for the delay in delivering your new DTH connection, our DTH connection installations have already started, as per our database we have forwarded your details to our Installation Team for urgent installation.
Also your Customer ID has been generated for installation in our systems.
Below are your booking details:
Customer ID: [protected]
Date:[protected]
Contact No.: [protected]
Address: INDIA MAHARASHTRA PUNE D2/17-18, SAMARTH NAGAR SOCIETY, NEAR TEMPO CHOWK, VADGAON SHERI, 411014
Request you to quote your Customer ID while speaking to our customer care executive.

Regards

Independent TV
Contact numbers:
For complaints/requests:[protected]toll free)
Available between 9:30 a.m. to 6 p.m. (Monday to Saturday)
E-mail: [protected]@independenttv.in
Website: www.independenttv.in
[protected][protected][protected]--
From: Rajesh Rayarkar [mailto:rajesh.[protected]@panchshil.com]
Sent: Monday, November 05, 2018 3:54 PM
To: [protected]@RBTV.IN
Cc: [protected]@independenttv.in
Subject: Mobile-[protected].

Dear concern,

I have applied DTH TV in Mar-18 (ID[protected] & from last 1 month I am following for installation & no one is responding properly, every time your executive committing it will get install in 2-3 days time, every time I called up your call center but every executive is answered it will get install within one week time (which 7-8 days they are telling god knows) & if I ask for senior they are telling that your senior / manager are always busy, call after half an hour & when I called up but no one available again same reply is there, this is happen about 10 to 15 time.

I am not seen this bad kind service as yet which I am using, you people are not liable for people trust. You are committing wrong commitment to the people, if this kind of service is there, then there will not be future for your product.

Why this much time is require for one installation, it is now about 8 month past & the person who are booked after me their installation is done & not mine. If you have the no. of my area agency please forward or mobile no of concern person in future I will talk to that person directly. If not possible & refund my booking amount. I am attaching herewith customer care mails for your reference which are apart from the 15-20 phone calls.

Thanks & regards,

Rajesh Rayarkar
([protected])