Reliance Bigtv — pre-booked hd hevc set-top box

Reliance didn't install my setup box on given time (30-45 days) as promised. I booked on 2nd march 2018. So i want my refund of inr 499 back.
I called on[protected] /[protected] for the refund many times since april 2018. They told me they have no information about refunding and they suggest me to do mail on [protected]@rbtv.in.
I mailed my bank account and order id details on [protected]@rbtv.in many times. Till now i haven't got the refund
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Reliance BigTV customer support has been notified about the posted complaint.
Nov 03, 2018
Updated by Manu PS
my booking id: 12521382
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I like to inform you i have past 4year iam using your reliance big tv but past 9 month .We are notsaficate .With big tv .My smart card no.[protected]..I request to please refund amount .(or)pleasegave me .Your reply with out fail.thanking you . Please note my mobile no.[protected]

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