Reliance Bigtv — reliance big tv booking no.[protected] till today not installed

Dear sir, that on[protected] booked big tv, paid of rupees 499/- through sbi net banking and also received id no. [protected], but till this day not installed above said booking. Number of times called you coustmer care service till this day problem is not sell owed. Therefore kindly immediately install the set up box or refund the my amount. Thanking you yours faithfully.