Reliance Bigtv — reliance big tv booking no.[protected] till today not installed or not refunded

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Dear sir, that on[protected] pre booking independent tv and also paid of rupees 499/- through sbi net banking but till today not installed id no. [protected]. Therefore kindly immediately install the set box are refund the my amount. Number of times called customer care problem not solved take proper steps against the above stated supra. Hence this complaint.