Reliance Bigtv — Set top box not working since last 4 days. Smart Card No[protected]

Address:

Thane, Maharashtra, 401203

To whom so ever it may concern,

Service request No[protected],[protected].

My services are down since 3rd July 2017. I have been facing issues related to my set top box since April 2017, i have logged so many complaints during this period and i haven't got any permanent solution till date. Since April 2017 3 times My set top box has stopped working and it has to be changed. All the time i had raised the concerns over the quality of set top boxes provided.

I am very very frustrated with Reliance Big TV services. I dont know where to complaint and whom to complaint. As your call center no are just not working, they keep customers on hold for 40-50 mins and then eventually either call gets disconnected or customer disconnects it. Also when you email your concern you dont even get the acknowledgement.

I have been in recent times directly contacting Mr. Sandeep Nawar and since past 4 days also doing the same. My complaint always gets logged but i never receive a response for the same. Each time i have to call back to know the status. But this time i have been again told that there are no set top boxes available with the company and there is no time frame about when it will be available.

I am tired of hearing that there are no set top boxes available with the company right now. I have been listening this excuse since April. Is this the way such big company runs???

I want immediate resolution. Either start my servces by doing whatever yo want to do in next 48 hours or take all your crap instruments from my home and provide my refund for all the money i have paid for this.

Awaiting quick response.

Regards,

Abhay Naik