[Resolved] Reliance Bigtv — Shifting of change lost | |||
Dear sir, I have subscribed last 8 year. I have many time observer that which is we are watching frequently that giving lost signal loft. Yesterday i have talk to call center ([protected]) he saying remove wire and fix it. Same thing we done. Today we see surprise which is showing yesterday channels showing lost signal are coming. Yesterday not showing channel is coming very good quality. Today we talk to customer care officers they are saying launch complaint and pay for that. I want know how to channel are showing and hide with a week. This month big tv yearly subscription go to end. Please suggest i may continue their service or go to remove their dish and put in the sea. I think they are making money from costumer. Reliance big worst service. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. | |||
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We regret for the inconvenience caused to you.
Request you to do the below mentioned checks to resolve the poor signal issue:
1. If it is raining or cloudy in your area, try to change the channels and check, as this is a temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season. The issue will automatically get resolved once the intensity of rain/clouds is minimized.
2. If the issue still persists kindly check, if channel number 550 or any TS3 channels (channel list attached) are visible.
3. Confirm if the “IF” cable (black colour cable which comes from Dish and connects to back side of the Set Top Box) is properly connected and is not damaged.
4. If no damage is found in the cable, perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on).
5. Finally confirm if the Dish is misaligned / has been relocated.
This issue occurs because of a slight dish misalignment which would require a technician visit.
After warranty period, service charge of Rs.175/- is applicable on registration of the service request, which will be levied even if the issue is auto-resolved or does not require a technician visit for any reason.
If any part/ equipment is replaced or repaired then applicable charges will be levied.
Regards,
Customer Care
Reliance Digital TV