[Resolved] Reliance Broadband — Unexpected Bill for two months | |||
I have been a loyal customer of Reliance Netconnect Plus for four years. My plans allow me to use 8 GB at daytime and 15 GB at night time. I have been using it such a way that it never cross the limit.Even I am very cautious about that. Every time when I start to use the net first I check the data usage so that I can get an idea how much I have consumed. But for the last two Months, though I didn't Cross the limit, usage of of 20th April - 19th June was 7.7GB and I got a bill of Rs. 1485/- but I was supposed to get Rs 561 or below Rs. 570 as I my rental plan of Rs. 500. Anyway, I complained but there was no resolution for that so I thought it is okay. I would better cautious not to cross 7 GB and I just follow this time in 20th June to 19th July but to my surprise, I got a bill of Rs. 1952.92 when I just used around 6.4GB. I don't download and any update during day time and I am very strict to this. I talked many times to customer care executive, but they have been saying that I have used 10GB. How it can be possible when the Reliance own homepage displayed data usage on 6.4GB at 10 pm of 19th July, the last day of bill cycle. Is that a well planned idea to force me to change the plan as I am using a comparatively cheap rental plan which is no longer exists now. So, kindly look into the matter as early as possible or terminate the connection and suggest me how to do it. Regards, Pronob Paul Data Card No-[protected] Was this information helpful? | |||
Oct 26, 2016 Complaint marked as Resolved Verified Support Jul 24, 2015 Reliance Communications Customer Care's response Dear Pronob, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jul 28, 2015 Reliance Communications Customer Care's response Dear Pronob, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns. Regards, Reliance Communications | |||
 2 Comments | |||
Comments
My contact no. is [protected]
Reply
Kindly discontinue my service as soon as possible. I have contacted the customer care and got the reference no for the cancellation but no sms or email regarding this as promised.
Details are
Pronob Paul
Data card no-[protected] (Reliance netconnect)
Phone no: [protected]/[protected]
[protected]@gmail.com
Reference no for service discontinuation[protected]
When you are not capable for providing a good service at least show some decency to deactivate the service as promised.
Details are
Pronob Paul
Data card no-[protected] (Reliance netconnect)
Phone no: [protected]/[protected]
[protected]@gmail.com
Reference no for service discontinuation[protected]
When you are not capable for providing a good service at least show some decency to deactivate the service as promised.
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