Reliance Communications — Additional charges

Address:	Mumbai City, Maharashtra, 400018
Website:	www.rcom.co.in

Attention mr. Vishal gurung, the head appellate authority. I sended mail to you around 20 times regarding wrong charges in the reliance mobile bill from the period of march 2016 to present.
Charges such as adpay charges rs 50
Late payment charges rs 100
Monthly rental is actual rs 199 but charging rs 249 without customer knowledge.
#coming to the point of adpay charges of rs 50 per month, i never subscribed to this plan but than also it has been charged to me from last five months. This plan was subscribed to me without my knowledge and my concern earlier in the year of 2015 but after repeated calls to customer care they refunded the charges and at that time i also requested them not subscribe this plan henceforth in the future without my knowledge but this has been repeated again to all my 3 numbers of reliance gsm.

#late payment charges
Earlier i use to get a bill couriered to my residential address so it was a gentle reminder to pay the bill on the time. But from last 8-9 months i am not getting the bill couriered to my address, in fact they are mailing it to me without informing me. Since i do not access to my gmail account frequently so i would not be able to come to know whether the reliance team as mailed it to me or not because of this reason i am missing the deadline so every another month from last 3 months they are charging me late payment charges of rs 100 for every month and for all the 3 reliance numbers.

#monthly rental charges
I was earlier a loop mobile customer but ported to reliance when the loop co. Shut down at the time of porting reliance mobile store located at worli adarsh nagar suggested me the plan of rs 199 which will be fixed and it wont increase in the future at any cost.
Now the company is charging me rs 249 per month as a monthly rental from last 3 months even without informing me or giving any prior notice. Without taking into a consideration whether the customer is interested to continue with reliance service or not.

I request the team of reliance to kindly refund me the additional amount which has been charged to all my 3 nos. From last 5 months before i would take any severe action along with consumer complaint cell

* charges to be waived off:
[protected]
Adpay charges (March - july) rs 50 pm so 50x5= 250 rs
Late pay charges (May-july) rs 100 pm so 100x3 = 300 rs
Monthly rental extra 50 rs from (May-july) 50x3= 150 rs

Total rs 700 tax @15% so total rs 805
—
[protected]
Adpay charges (March-july) rs 50 pm so 50x5= 250 rs
Late payment charges (May-july) rs 100 pm so 100x3 = 300 rs
Monthly rental extra rs 50 (May-july) so 50x3 =150 rs

Total rs 700 tax @15% so total rs 805
—

[protected]
Adpay charges (March-july) rs 50 pm so 50x5= 250 rs
Late payment charges (May-july) rs 100 pm so 100x3 = 300 rs
Monthly rental extra rs 50 (May-july) so 50x3 =150 rs

Total rs 700 tax @15% so total rs 805
—

O total for all 3 numbers rs 805x3 = rs 2415


I request to kindly refund the amount at the earliest