Reliance Communications — Balance Deduction and no response since 3 days

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is to inform you that my balance deduction problem is still not resolved yet and i would sugest you to reconsider this request again.I have spoken to one your executive when i wrote back and she said my problem will resolved within 3 days while on 3rd day which sunday i recieved the message "Dear Reliance Customer As Per Details Checked In System (CDR) Customer WILL BE Charged Correctly For Gprs Usage" but i would like to comment on this that i already have 4.65 MB approx data left when the Balance Deduction took place. There was no message for deduction. Two things- 1.My deduction amount was Rs 129.I had Rs 169 in balance till 10th Feb please check this one. after when i made a call on 12th i saw it was Rs 40 already. 2.When i cal 198 customer service for help and reach one your executive by 991 the operator always says " please wait while we connect you to one of our executive" then operator suggest some ads and at last it says "Thank you calling Reliance" What on earth is ? i have tried this almost 100 times on 100th day please resolve this as soon as possible else i will leave no stone to go complain to one your higher authority and meet them. Mobile Number-[protected] Email-sameer.[protected]@gmail.com Reliance Delhi Metro Circle