Reliance Communications — billing for a period when the phone number was in use with other service provider

Oct 05, 2017

Updated by avi321 Can I get an update on this complaint. Here is more detailed version with recent events:

I ported my number from reliance communications to JIO on June 16, 2017 and cleared all dues until that date (Rs. 1494 for bill upto June 8, 2017 and Rs. 230 for the period of June 9, 2017 to June 16, 2017). I was asked by their customer care to pay Rs. 230 to clear the dues so that the porting request can be processed. My number was active on JIO from June 16, 2017 but I got another bill from reliance on July 12, 2017 for the period of June 9, 2017 to July 8, 2017 for Rs. 1303. When I emailed them I got an email saying the line has been already terminated and you can pay your dues by visiting reliance store. I responded asking what the bill is for when the line was terminated on June 16, 2017 but never got any response. I called their customer care and they said that line has been terminated and although they understand my problem they cannot help as the line is no longer active. I could not visit a reliance store as I am not in India s kept asking updates over email. I got another bill after all this in August (July 9 to Aug 8) and on asking the same thing they adjusted some amount and sent another bill (Aug 9 - Aug 14) but no response on what the bill was for. Since then I am getting email notices from some reliance email address asking for payment of Rs. 2500 or they will take some legal action. I was finally able to get hold of one person on that email and after hearing all this he said that it doesn't matter whatever is the case you have to pay at least bill for July as it was generated otherwise he will send it to CIBIL. I asked him to send the same think on email which I haven't got yet. I told him that I am not going to pay any amount and he can take any action he wants to but I wanted to bring it to this forum to make sure that people are aware of the harassment strategy being used by reliance to collect for extra billing. I am sure there are others facing the same problem because the person I talked to paid least attention on the billing error and all he cared about was what he can extort from me by threatening to make a CIBIL update.