Reliance Communications — Complaint about customer service and reliance: [protected]

Address:	Bangalore, Karnataka, 560046
Website:	Reliance mobile network and customer service

I hope that I am contacting the right person for complaint regarding reliance services. I had been with Vodafone for over 10 years with number: [protected] and never had a complaint.
I switched to reliance looking at the competitive offers but could only regret it. Have never been able to raise a complaint because of various reasons.
1. Wrong IVR options
2. Reliance agents can’t speak or understand English.

On Jan-22, 2017, I called and spoke to the following agents who disconnected the call after they could not understand my query even after repeating multiple times.
Praveen: Disconnected twice before trying to transfer the call to supervisor
Hamid: Disconnected before trying to transfer the call to supervisor
Karthik: Initially said that supervisor is available and then not available on Sundays. Also said that there is only one email add which is [protected]@relianceada.com for complaint.

I wonder how can customer care deptt handle complaints. I was able to google and find out your details with this link. http://www.rcom.co.in/Rcom/personal/customercare/appellate_authority.html

Karnakar: Finally I spoke to him and he could tell me that it takes 90 days to port the number after explaining him 3 times but could not register my complaint regarding network connectivity.

Most of the callers are not able to reach me in most parts of Bangalore. (forget outside Bangalore)
I never get OTP from banks before one hour which is of no use to me as it expires within 10 min. With Vodafone, it never took more than 30 sec for OTP to arrive.

Anything you can do to retain me as your customer would be appreciable.
As an advice, better don’t waste your time and money for customer support; they are pathetic and useless.