Reliance Communications / Connectindia. In — Reliance netconnect data card not activated

Address:

Chennai, Tamil Nadu

It is with much dismay and disgust i am writing this compliant. I had ordered for a Reliance netconnect data card online(reliance netconnect website). I subscribed for 3 months advance rental plan as a part of corporate offer from Reliance. I was asked to pay money online through a website www.savemoneynow.in, a link sent through mail by sales representatives. I paid amount of Rs 2199/- and was informed that i will get the device in 2 hours.

Just as said i received the device through a local sales person(Suresh) and forwarded my address and photo id proof documents to them for activation. The guy named, Suresh, assured me that device will be activated in a hour. But i found it to be inactivated even after 10 hours and this guy conveniently stopped attending my calls.
When i called from an alternate number, unknowingly he picked up and said he will activate in 10 minutes and asked for the plan i wished. I informed him of the advance rental plan i asked for and also of the money paid. To my horror, he said there has been n o communication from a so called “Bombay team” and he cant activate as he had not received the money from them. He also implied it is always the same with online dealings and refused to upload my documents… At one point he had the audacity to shout back at me for repeated queries as to when will i get it activated and why he has not attended my phone calls.

Now i stand with my device yet to be activated, whereas the customer care @[protected] and @[protected] keep asking me to call each other alternatively. The people who attended to me were pathetic repeating the same monologue “Documents not uploaded, We cannot do anything, Contact dealer” like a IVRS message. I am so disappointed and disgusted with the attitude of the sales person and also the customer care which says that it would help only if the document proofs have been uploaded by the sales person, which he has not done.
Looking forward to hear as soon as possible… But i swear i will never ever suggest buying a reliance data card for anyone, and i will in all my way stop a person from buying it even if he is unknown to me…. The mobile number of the sales person local to chennai Mr.Suresh – [protected].

connectindia billing id - 5858915
Data card number - [protected]
Thanks,
Madhan M
[protected]