Reliance Communications — Got legal notice after over 6 years for safe custody period !

Address:	Pune, Maharashtra, 411021
Website:	www.rcom.co.in

Ref. BAN # [protected]

I had a Reliance WIMAX broadband connection in 2009.
It seems there is some misunderstanding at Reliance’s end.
I had kept my Reliance Internet connection under safe custody for 2 billing months.
I have an email communication with Reliance regarding the safe custody without any charges and confirmation from an executive named Mr. Mahesh Tapake.
But, I am still asked to pay Rs. 1519 for it after over 6 years now!

safe custody period : 23-Apr-2009 to 22-Jun-2009 (2 billing cycles)
service user Id :[protected]
account number : [protected]

I received an email notice (copy below) on 08.Jan.2016 asking me to be present on 28.Jan.2016 for settlement.
I have replied to the email (rele.reliable.[protected]@gmail.com) on 08.Jan.2016 itself with the copy of email communication with Reliance. I even tried calling the given phone number of Mr. W R SHAIKH but got no response!

Below, I have also placed the copy of email communication with Reliance for safe custody in 2009.

In spite of doing all formalities in time and getting proper confirmation from Reliance how can I be charged for the period when I was told that it will be put under safe custody without any charges.

Copy of Email Notice

===============================
From: Adv Concillation!!! on behalf of Adv Concillation!!!
Reply-To: Adv Concillation!!!
Date: Friday, 8 January 2016 at 10:34
To: Vivek Kapoor
Subject: Adv Conciliation!!!

.

Adv. A. U. SAKKARGE
BA, LLB, MLL & LW
Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune - 411040
[protected][protected][protected][protected][protected][protected]-

Ref No: Reliance/Jan-2016/4606]

To,

MR VIVEK R KAPOOR
C 403 SHREE LAXMI DHAM LINK ROAD SUTARWADI PASHAN PUNE

PUNE-411021

Re: Invitation to Conciliation as per provisions of Section 62 of the Arbitration and Conciliation Act, 1996.

BAN # [protected]

Sir / Madam,

Under Instruction from and on behalf of our client Reliance Communications

1. You had availed Broadband /PRI /Leased line service from my client under BAN No:-[protected]

2. That you failed to adhere the terms and condition of the CAF agreement by not making the payment of the outstanding amount in time and the same was not paid despite repeated, request, reminder and personal visit made by my client.

3. That was on date an amount of Rs. 1519 /- is due and payable by you in the aforesaid BAN No to my client. However my client in the interest of good customer relationship intends to explore the possibility of a settlement, through process of conciliation and accordingly intends to refer the dispute to Mr. W.R.SHAIKH who would act as a conciliator for an amicable settlement.

4. In case you are interested in settling the matter, amicably, and out of court, by the process of conciliation, as aforementioned, you are called upon to attend the conciliation camp, being organized at RELIANCE COMMUNICATIONS RELIANCE COMMUNICATIONS, Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune – 411040 On 28/01/2016 between 11 A.M. to 5 P.M.. In case, however, you fail/avoid to come forward for conciliation, on the said date, the present invitation shall be deemed to have lapsed/rejected and in such event, our client shall be constrained to initiate appropriate legal proceedings against you to their logical end for the recovery of its dues at your risk, cost and consequence. The present communication may also be treated as a final opportunity from my client, towards the amicable settlement.

5. This is to put to your notice that in event of your rejecting the present invitation I have instructions from my client to initiate further appropriate legal proceeding for the recovery of the amount due from you.

6. This notice is issued to you without prejudice to the right and claims available to my client under the Terms & Conditions of CAF Agreement.

Please contact On No:[protected] W.R.SHAIKH (rele.reliable.[protected]@gmail.com) for further information.


Please note: - If already settled or paid, you are requested to please provide settlement letter or proof of payment.
===================


Copy of Email Communication with Reliance for Safe Custody

==================================================
Subject: Re: Reliance Services in Safe custody
From: Mahesh.[protected]@relianceada.com (Mahesh.[protected]@relianceada.com)
To: [protected]@yahoo.com;
Date: Thursday, April 16, 2009 11:30 AM
Dear Customer,
1. For Safe custody there should not be any usage during the mentioned period (dt. 23 - april -09 to 22 - June -
09 ).
2. For safety pls change the password
3. Waiver will be provided for non usage rental for mentioned period.
Thank you for continuing the services with us.
Thanks & regards
Kamlesh Yajge
[protected]
If you want something you never had, do something you have never done.
Don't go the way life takes you. Take life the way you want to go
Vivek Kapoor
[protected]:15 PM
Please respond to
[protected]@yahoo.com
To Mahesh.[protected]@relianceada.com
cc
Subject Re: Reliance Services in Safe custody
Dear Kamlesh
What are the charges that I need to pay during the safe custody period? My plan is WICM750.
Please process the safety custody for my reliance wimax connection based on the below details.
period : 23-Apr-2009 to 22-Jun-2009 (2 billing cycles)
service user Id :[protected]
account number : [protected]
Contact Number : [protected]
Request you to respond and acknowledge the receipt of the email.
Also, send the details about the charges to be paid during safe custody period.
Thank you,
Vivek Kapoor
--- On Wed, 4/15/09, Mahesh.[protected]@relianceada.com
wrote:
From: Mahesh.[protected]@relianceada.com
Subject: Reliance Services in Safe custody
To: [protected]@yahoo.com
Date: Wednesday, April 15, 2009, 5:08 PM
Dear customer,
As per our communication you are willing to keep the services in future purpose only but want to SAFE
CUSTODY.
So,
Pls reply me as same,
& maintion the period, service Id, Contact Number to further process.
Thanks And Regards,
Kamlesh Yajge
[protected]
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