[Resolved] Reliance Communications Limited — Regarding bill waived off | |||||
Hii, this is in regarding waived off my bill which is generated by reliance scheme. as I bought a scheme provided by Reliance Communication along with Apple iphone. In the scheme, I bought Apple iphone 5S with Reliance GSM Connection and offered which was given by reliance communication was that consumer will get unlimited calling (outgoing & Incoming), will also get unlimited Incoming outgoing calls during roaming, 3 G internet unlimited, SMS unlimited and if you use any VAS (value added services) than consumer will pay for the same. I bought this scheme on 18th January 2014 and Paid Rs. 74, 000/- approx one time via my credit card dated on 18th January 2014. My Reliance GSM connection activated dated on 20th January 2014. According to the rules till 2 years i.e. 19th January 2016, I need not to pay any bill for the same provided VAS services which were used by me. everything was going on proper manner but after initial 4-5 month a bill of approx Rs.130, 135, 140 has been generated every Month. for waiving this I used to compalin to Reliance Custmenr Care, after a long discussion in custmer care, some bill hasbeen waived off but some not. Recently, in Nov 2015, day time I called to customer care for not getting proper network from Reliance but by evening what i saw, my 3G network has gone than again I contacted to reliance Custmer care for the same. executive told me that sir in morning you contacted reliance customer to change your terriff plan, I told him that I Have already paid the amount till 2 Years than why I changed my plan till 19th January 2016. After talked any senior person, they told me that within 48 hours, your service will be resumed. Now Concer is that From November 2015 onwards, I am getting a bill of Rs. 1835 Approx every Month while I have already paid to use the service than Why I pay the bill. I am getting calls on frequently basis to pay the bill for the same but I want that i will not pay any bill till 19th January 2016 for which I have Already paid. i am continuously paying the amount of Value Added Services which I have used during the scheme.I am ready to pay the bill after 19th January 2016. Now Today, My outgoing services has been barred by Reliance Communication. I am getting messages from Reliance communication for last 4 Months to pay the bill. This is not ethical and against the professionalism. My reliance GSM no is [protected] Mail Id : [protected]@gmail.com I am getting disturbance from frequently calls from Reliance Communication to pay the bill. due to this I am getting mentally disturbance. Kindly help me. Thanks and regards Banshi Ram Garg Was this information helpful? | |||||
Feb 29, 2016 Complaint marked as Resolved Hii, this is in regarding waived off my bill which is generated by reliance scheme.
as I bought a scheme provided by Reliance Communication along with Apple iphone. In the scheme, I bought Apple iphone 5S with Reliance GSM Connection and offered which was given by reliance communication was that consumer will get unlimited calling (outgoing & Incoming), will also get unlimited Incoming outgoing calls during roaming, 3 G internet unlimited, SMS unlimited and if you use any VAS (value added services) than consumer will pay for the same.
I bought this scheme on 18th January 2014 and Paid Rs. 74, 000/- approx one time via my credit card dated on 18th January 2014. My Reliance GSM connection activated dated on 20th January 2014. According to the rules till 2 years i.e. 19th January 2016, I need not to pay any bill for the same provided VAS services which were used by me.
everything was going on proper manner but after initial 4-5 month a bill of approx Rs.130, 135, 140 has been generated every Month. for waiving this I used to compalin to Reliance Custmenr Care, after a long discussion in custmer care, some bill hasbeen waived off but some not.
Recently, in Nov 2015, day time I called to customer care for not getting proper network from Reliance but by evening what i saw, my 3G network has gone than again I contacted to reliance Custmer care for the same.
executive told me that sir in morning you contacted reliance customer to change your terriff plan, I told him that I Have already paid the amount till 2 Years than why I changed my plan till 19th January 2016. After talked any senior person, they told me that within 48 hours, your service will be resumed.
Now Concer is that From November 2015 onwards, I am getting a bill of Rs. 1835 Approx every Month while I have already paid to use the service than Why I pay the bill.
I am getting calls on frequently basis to pay the bill for the same but I want that i will not pay any bill till 19th January 2016 for which I have Already paid. i am continuously paying the amount of Value Added Services which I have used during the scheme.I am ready to pay the bill after 19th January 2016. Now Today, My outgoing services has been barred by Reliance Communication.
I am getting messages from Reliance communication for last 4 Months to pay the bill.
This is not ethical and against the professionalism.
My reliance GSM no is 08467838850
Mail Id : [email protected]
I am getting disturbance from frequently calls from Reliance Communication to pay the bill. due to this I am getting mentally disturbance.
Kindly help me.
Thanks and regards
Banshi Ram Garg Reliance Communications customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
Dear Banshi,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
There in no solution of complain still now.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications