[Resolved]  Reliance Communications — Mobile no. [protected] not activated but rent levied & plan changed automatically

Address:

Bhopal, Madhya Pradesh

I am having the mobile number [protected] for more than 13 years. This number has been used for very few calls. Your marketing people from "E-7, Arera Colony" have convinced me to convert my prepaid number to postpaid for bill free plan. Eventually I have lost the balance rupees (approx 350/-) in prepaid, paid 300-400 for new connection with deposits and started enjoying postpaid bill free plan. Later my number has been barred. When enquired CC told that the number is barred for the overdue bill. Bill recovery people was after me day and night for recovery and doesn't rectified my auto changeover from bill free plan to billing plan which I have never ever requested. I was having the older model handset in which this SIM has stopped working so I got it replaced on 03/02/2015 from Rohit Nagar centre as picture attached (RECR UC[protected] OMH) by paying Rs.25/-. To activate this new SIM some nine digits PIN was required. Contacting those Rohit Nagar centre people several times they always fooled me like it would be activated within 24 hours without PIN etc. The bill recovery people were behind me and ultimately they have given some peanut waiver in the bill and I have deposited the final bill on 21/07/2015 in anticipation of my number activating. But as you know the Reliance people are now in need of every hour followup to get your problem rectified. The number could not be activated and same nine digits PIN number was required. One more current bill I have received and paid the same online on 27/08/2015. Today I visited Rohit Nagar centre with the SIM then they made the various calls here and there and told me that your number was in the barred number list which is now removed, you just switch off and switch on the mobile after some time and dial *228 then your SIM would be automatically activated. When I have done the said procedure the mobile was still asking the nine number PIN. When visited the centre again I came to know that the new replaced SIM is not updated at all in their system. As I have deposited the previous SIM at Rohit Nagar centre I cannot provide that SIM. Now these people are advising me to go to the police sation and make the police complaint/FIR stating my mobile has been lost/ stolen and deposit the copy of the complaint/FIR and deposit Rs.25/- again then the new SIM would be issued. My request is that (1) Please refund all the rent of inactivated SIM. (2) Give me the bill free plan as promised by your people to convert my prepaid SIM to postpaid SIM. (3) Don't ask me to lodge false complaint in Police Station for lost/stolen mobile when I am having the SIM with me what you have provided on 03/02/2015. I have already lost Rs.[protected] without using your SIM