[Resolved]  Reliance Communications — Near Zero Connectivity - 24 hours - for the last 10 days - Reliance Postpaid [protected]

Address:	Chennai, Tamil Nadu, 60077
Website:	Relaince Communcations

2 may 2017

From,
Kurian katticaren,
22/g noombal arena, puliambedu,
Chennai 600077
[protected]@gmail.com - post paid reliance - [protected]

To
Ms. Venkateshwari armugham,
Chennai reliance nodal officer, reliance communications,
6 haddows road, nungambakkam
Chennai[protected]
Rcomnodalofficer. [protected]@relianceada.com

Respected madam nodal officer,

Near zero connectivity - 24 hours - for the last 7 days - reliance post paid [protected]

For the last 7 days, i am having near zero connectivity on my mobile, through the day and night. I had complained on 28/04/2017 - sr no.[protected]. On 29/4 i received an sms that my sr has been processed. However, since nothing had been done to sort out the problem, i escalated the complaint on 29/4 (No. [protected]). Again i received an sms on 01/05 that the complaint has been resolved.

I would like to state the situation has not changed at all. I am not able to make or receive phone calls, send or receive sms, nor make financial transactions through my wifi - since i receive otp only 5 to 6 hours after the scroll that the otp has been generated.

Since i am a senior citizen and live alone with my invalid wife, inability to make or receive phone calls and to make any on line financial transactions for the last 7 days is inconveniencing me very much. On top of it, it is very insulting to get messages that my problem has been resolved.

I think there is something seriously wrong with the tower that provides signals to reliance mobiles located in the puliambedu - noombal area (600.077) in locations around mosque road, axis bank atm, manthope, aroma colony ….

Please attend to the problem and let me know when my connectivity will be fully restored..


Thank you

(Kurian katticaren)

Subsequently i had raised a complaint with the nodal officer, chennai. Since i did not receive even an ack., i have escalated the complaint with the appellate authority.