Reliance Communications — Old bill payment and some legal notice

Address:	Mumbai City, Maharashtra
Website:	www.rcom.co.in

Hello,

I was using Reliance broadnet from 2009 to May 2012.

In May 2012, I planned to move to Bengaluru. I had informed Reliance customer care about this requesting them to terminate the service,
collect the instrument and finish the financial settlement.

BAN: [protected]

I had told them about a month ago before I left for Bengaluru, In spit of informing more than three times, nobody contacted me back regarding this.

After more than 3 years, I have received this threatening letter from a lawyer of his client Altaf to meet in Pune.

I have moved out of Pune in 2012. To pay only this bill I will have to commute to Pune. It costs minimum Rs. 4000/- to make a trip to Pune in addition to 2-3 days time.

On informing this, I was given NEFT details by Mr. Altaf. There is no way I can confirm that these details belong to Reliance. When searched on Google for this, it does not given even one valid page which can be taken as reference.

Mr. Altaf also informed that it can be confirmed by calling Standard Chartered Bank's customer care, It is well understood that no bank will provide such details. I experienced the same when I called bank's customer care.

I requested my friend to visit mentioned address, check authenticity of the place and pay the bill. When he visited the place today, he did not find the person or relaince communication office at above address. The landline number provided was also switched-off.

With all above details, I have a feeling that after failing to communicate with the customer for more than 3 years Reliance Communication is following an unprofessional method.

As told in every customer care call, I am sure, my calls in May 2012 were recorded. Those calls can be taken as reference and these details can be checked for correctness.
Further, with no way of verifying the NEFT details, I am suspecting the correctness of the account details. In case, the details are incorrect, I will be at loss of Rs. 4408/- and will not be able to approach anyone.

I would appreciate if Reliance Communications can send me the NEFT details from their official email account or if they can tell me an address in Bengaluru where I can personally go and pay the amount.

Regards,

Chetan S. Deokar