[Resolved]  Reliance Communications — Penalties imposed on the consumer for the fault not committed by it

Feb 23, 2017

Updated by sangisetti padma I, S.V.Ramana Murty, am a post paid subscriber of reliance communications in Jalsa package and my phone no is [protected] and I posted a complaint against Reliance Communications in the website “; regarding the imposition of penalties in my February 2017 bill for the month of January 2017. In reply I received notifications from Reliance Customer Care through the website “; in which it was mentioned that the concerns of the consumer have been addressed. But in reality, nothing is happened. Anyhow, thanks to the Indian Consumers Complaints Forum for the response they given and for their services.
I, also, sent the same complaint through ‘e’ mail to “adv.[protected]@reliancecollection.co.in”, “rcom.[protected]@relianceebill.com”, and “[protected]@relianceada.com” for taking necessary action.
Here, I think, it would be just to remind you to explain in brief about, what was happened. I, S.V.Ramana Murty, am a post paid subscriber of reliance communications in Jalsa package and my phone no is [protected]. I used to paid my bills in cash through a local reliance dealer and in January 2017, as usual I paid my reliance bill of Rs.550/- in cash to the local reliance dealer on[protected], whose particulars are as detailed below.
Dhanya lakshmi communications, Railway track road, R.R.Pet, Eluru. Cell No. [protected]
On[protected], I received bill for February 2017 through e mail and I astonished, when I have gone through that bill. Generally, my bill would be around about 570/- rupees per month, but this time it was charged 910/-. When I observed the bill thoroughly, I found in that bill, penalties were imposed of Rs. 200/- for cheque dishonour charges and Rs.100/- for late payment charges and consequent taxes on those penalties. How can you impose these penalties on me, when I paid my bill in cash to a local dealer. further it is in no way concerned to me. This fault might have committed by the reliance dealer. Therefore, you could have imposed the penalties on the reliance dealer, but you have imposed the penalties on the consumer for the fault which was not committed by it.
In this connection, I contacted the local dealer to whom I paid cash for January 2017 bill several times and he is saying the same word that he will solve the problem. On[protected], I received a call from the reliance communications and I explained the matter in detail. Meanwhile, I paid the legitimate amount of Rs.573/- in the February 2017 bill, leaving the remaining amount of Rs.337/- which is in no way concerned to me.
Now I am receiving daily messages and phone calls from the reliance collection persons for the payment of the remaining amount of Rs.330/- in the January 2017 bill.
Therefore, I request the reliance communications company to immediately rectify the mistake done in the February 2017 bill and eliminate those penalties from my February 2017 Bill and if you want to take action, take action on the relevant persons, but not on the innocent persons.
I once again request the consumer complaints forum to forward this grievance letter to the Reliance Communications and to see that the problem is solved or otherwise no other option would be left, but to go for consumer court.
Thanking you,
S.V.RAMANA MURTY, ELURU, WEST GODAVARI, ANDHRA PRADESH. Reliance Service Number: [protected]