[Resolved] Reliance Communications — Prepaid recharge not credited account

MuktaSethi

from New Delhi, Delhi

Address:

Faridabad, Haryana, 121001

I've made recharge of Rs.149 prepaid number [protected] using Paytm Wallet. Transaction was successful but balance didn't got credited in account.
As per Order Number [protected], It was a successful transaction.

Please look into matter and credit the balance of Rs. 149 in my prepaid mobile.

Note: I recharged this prepaid mobile for Rs. 149 as per offer that gives unlimited local calls, std calls and sms for 28 days.

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Feb 2, 2017

Complaint marked as Resolved

I've got various call on my no. some were suspicious and phishing calls. As those guys were asking about banking details and google account otp. I provided them none, still i got the solution and got my money back.

Reliance Communications customer support has been notified about the posted complaint.

Feb 02, 2017

Updated by MuktaSethi I've just received a call from [protected]. He said I'm call from Reliance Customer Care

and refund my recharged amount Rs. 149. He asked about payment details. I told him that

its done through Paytm. He asked my registered mobile number on Paytm. Then he asked for

OTP, I realised that is my google security code. He was trying my google account which is

a big security breach. I've not given him the OTP. Please look into this issue.

Verified Support

Feb 02, 2017

Reliance Communications Customer Care's response Dear Mukta,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Feb 02, 2017

Updated by MuktaSethi Issue has been resolved now. I got the paytm refund of Rs. 149.

Thanks & Regards,
Mukta Sethi

Verified Support

Feb 13, 2017

Reliance Communications Customer Care's response Dear Mukta,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications