Reliance Communications — recharge related

Dear sir,
On dated 19 aug`2017 i tried to recharge my reliance prepaid mobile no [protected] through paytm the recharge status shown that the amount of recharge is successful. But the recharge amount is not credited into my mobile no [protected] nor credited into my bank account.
Then i tried to contact the paytm customer care they gave me the details the details given below
'"your transaction against order id [protected] for recharge of mobile number [protected] has been successfully processed and your operator has confirmed the same.

Once the transaction is successfully processed, it cannot be rolled back or refunded.

In case you have not received the recharge benefit (S), kindly contact the operator’s customer care team with reference number [protected] shared by the operator with us."

Then i tried to contact the reliance communication customer care one of the representative attend my call and promised that your amount will be credited into your main balance a/c. After 5 days i tried to communicate the customer care no one receive my call or amount was not credited into my main balance account.