[Resolved]  Reliance Communications — Scam

Address:

Gurgaon, Haryana, 122001

I received a phone call from a Reliance Communications call centre on the 23rd of October, 2016'. I was offered a postpaid mobile connection with 10 GB of data. Since, I was already on Airtel, the agent from Reliance Communications gave me the option to port my existing phone number from Airtel to Reliance via Mobile Number Portability procedure.

Before proceeding further, I explicitly mentioned that I have a residence proof (Passport) with J&K address as my current residence in Gurgaon is rented by my housemate (therefore the rent agreement is on his name). I further mentioned that I am available at my residence only on weekends as my office working hours are from 9:00 am to 6:00 pm during the weekdays.

The representative from Reliance assured me that the address verification agent will be sent to my address as per my availability. With this, I agreed to port my number and an agent visited my residence to deliver a Reliance sim card and collect Rs. 300 as a fee. The receipt he gave me contained the contact details of Reliance Customer Care. I was asked to send all the required documents via Whatsapp on +91 [protected], which I immediately did.

The phone number started working after a couple of days and worked well for 2-3 days. However, from October 29' 2016', the mobile service was blocked. On calling the Reliance Customer Care, I was informed that the number had been blocked on account of negative addres verification. Hence, I was required to visit the nearest Reliance store and submit adress verification documents.

I searched for the address of nearest Reliance Store from their website. I went to the nearest store in Dwarka, only to find that there was no Reliance Store there. I searched again and went to the second address. There was no store there as well.
Finally, I went to the third address. Luckily there was a store, but the store executive said that he was unable to provide any sort of assistance.

Then I called customer care for help. But they kept syaing that I need to go to the nearest Reliance store and submit adress verification documents. I finally went to a reliance store in Gurgaon. This time, the store executive said that the number can be converted into a pre-paid connection. He charged me another Rs. 300 for this. That was on November 12, 2016'.

Today, more than a month has passed and my mobile services stay suspended. I call Reliance Customer Care every evening. They simply say that they cannot help and that only a reliance store can do the needful.

The Reliance Customer Care executives say that they have no information about the sales representative/agent who sold me the sim-card.
If I call the person (+91 [protected]) to whom I sent the documents. he does not respond.
The Reliance store executive says that Reliance servers are down.

I have already spent Rs. 600 (direct cost) and endless hours and indirect cost on this mobile connection. I have many more incidences to share in this regard. The problem seems to be never ending. I wrote on all reliance customer care e-mail ID's and even their facebook page. No-one at Reliance seems to be able to resolve the issue.