Reliance Communications — Sim card issuance & activation

Address:

560071

Hi

Please find below complaint details which i sent to but got response give us interaction ID to take appropriate action which nobody gives before activation

Hi Dear Sir,

I am writing this letter to you to explain how your employees are giving pathetic services to
customers.

1st Instance on 20th Dec 2015:

I had got call from one of the sales member & they explained the offers and I had agreed to go for
Rs.499 plan. They asked me to send a my voter id & photo to Email ID (altainfo.[protected]@gmail.com) which I
have sent on 30th Dec 2015 & 5th Jan 2016. However there was no action taken by them and I called
multiple times but there was no response.

2nd instance on 21st Jan 2016:

I had called to one of the sales person, then he gave me this number Ph:[protected] after speaking to
him, he asked me to resend the documents to email id telecomdsa.[protected]@gmail.com on 21st Jan 2016. Till
now I have called more than 6-8 times but there is no response or action from them.

3rd Instance 28th Jan 2016

Finally I thought to call to your customer care to check the status. I have called from my colleague’s
reliance prepaid number on 198 asked for the information but they redirected me to *222 which I didn’t
get through then again called on 198 and explained, they gave out other number [protected] for postpaid
services. When I called again it connected to prepaid desk & after insisting for information they asked
me to go back and check where you have submitted the document.

Please tell us how someone will pay and use your services if this the situation.

My Port Id: AX36567 & here with have attached my documents which i sent


Thanking you in advance

Finally i am facing problem that neither my previous network active nor current reliance. since from 15 days reliance unable to to activate one sim card. whenever i call customer care they asked me to call on 59090 to active but i am not able to dial that because it shows only emergency call

I really no wonder