Reliance Communications — Terminate my account

Address:

Mumbai City, Maharashtra

Hi Please read the whole story created by you people. Amitabh Vishwakarma [protected] rel netconnect no one of the worst service provider in India, i have taken this on 3 of may, to buy this Dongle, i visited your gallery, they dumb said, it will be activated with in 24 hrs, i said them i don't want to visit here again i don't have time for the same. i asked them 2-3 times, but they told me too confidently you won't, have to come here. but it happend it doesn't activated, i visited again. then they activated this. THIS IS YOUR FIRST MISTAKE, AND YOU WILL JUST SAY SORRY. now i am in uttar pradesh from 10 may, it was working fine up to 27th May, but from 27th may the there is no signal for netconnet+, highspeed was working some few, i called on 29 to your talented customer service executives. they said technical department will call you. but the thing got too worse, now there is no signal at all. on 4 june I called your talented customer service executives again, she said that your connection is stopped due to negative address verification. now untill I won't submit the documents, it wil remain stop. Just a shocking thing, none of your department people Called me, Didn’t sms me Didn’t mail me, regarding this thing. THIS IS YOUR SECOND MISTAKE, AND YOU WILL JUST SAY SORRY. i also asked do my billing will continue, she said yes its a postpaid plan, so the billing will be running every month. so now if I have to start your service or terminate this i have to visit mumbai just to submit document. I don't have time, it will take too long. I said them to please stop the service as fast as you can. I will pay your outstanding bills. And now on 18th June, I got call from one of your department. As each company has his greedy policy. He said me that let me ask my senior officer if something can be done to restart the service. After some time he called me and said you have buyied one more connection which the amount was unbilled, so the reason it happened this time. Now lets go in the past. I bought your service some in 2013 october. The plan was in 2400 three month no bill and dongle free. I used it, and I was not so satisfied with the same, actually I had fixed line too. So on 17 Jan I call your customer service and said him to please disconnect my service as I don’t want to continue it and please do it today If possible. And he said me yes it will be and you don’t have to pay any penny more. THIS IS YOUR THIRD MISTAKE, AND YOU WILL JUST SAY SORRY After 1-2 month, I got 6-7 call after that regarding the payment they were saying that, I have to pay 1 more bill. I refused to pay it After 4 month I got a court notice. I talked to your customer service too many time, I even said that your colleague sad me that I won’t have to pay any more as I have disconnected it before 1 day. I said check the calls what he has said. They said the data get deleted after 6 months. So is it my fault? I paid that too by cash, the reason behind paying that was not I was guilty to make the payment. Actually I don’t have any department to look out for all these matters. AND NOW today 18th June your customer service is telling me that you had not paid that remaining first connection bill that’s the reason you have been facing this problem. Now please make me understand. I had paid that, after payment I had not received and calls and mails. I will not pay that again. THIS IS YOUR FOURTH MISTAKE, AND YOU WILL JUST SAY SORRY Also now you people are asking for to show me the receipt, You people delete the data of 6 months, but I never know that I have to keep that receipt for lifetime. Today I have paid Rs. 2000/. Please deduct your outstanding, and remaining transfer it to my account YOU PEOPLE IRRITATED ME A LOT. MISTAKE PLEASE TELL ME HOW YOUR SYSTEM WORKS. YOU DON’T SEND ANY INITMATION TO CUSTOMER REGARDING ANY THING YOU STOP SERVICES YOU DON’T SEND OUTSTANDING BILL DETAIILS YOU JUST WANT MONEY BECAUSE IT IS POSTPAID CONNECTION. STILL I HAVE NOT RECIVED ANY CONFIRMATION REGARDING MY TERMINATION. Amitabh Vishwakarma [protected] [protected]@gmail.com