[Resolved] Reliance Communications — deducting amounts from prepaid balance on their own

Shivkivani

Address:	Mumbai City, Maharashtra, 400710
Website:	www.rcom.co.in

Sir, i have reliance prepaid no. [protected], i am fed up with the deduction of balance from my no. Without customer requesting for any value added services. Every time i recharge my no. With any amount, the very next day they deduct the amount stating that so and so service is activated on your no. And it hasn't happened once but numerous times. This is the reason that now i have stopped recharging my no. With any amount. I keep the balance nill. But day before when i recharged it with 80/- rupees, again the same thing happened. To my dismay, i checked my balance and 50/- rupees was deducted from it. And when i call for the complaint, they don't get the call connected to customer care executive and disconnect the call. I have tried calling from 4 different reliance nos. But same thing happens. Please look into the matter and i want my money refunded. Otherwise i am going to port out my no. From reliance to a reliable network airtel. This is such a cheap way of making money by such fraudulent ways. Shame on you reliance. Refund my hard earned money.

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Aug 27, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Reliance Communications Customer Care's response Dear Customer,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications

Jul 20, 2017

Updated by Shivkivani I am very thankful to Consumer Complaints forum for addressing then complaints so quickly and forwarding it to them concerned department. Now about Reliance Telecommunications, it was a quick positive response from their end as well BUT for a short period of time. Undoubtedly the amount of 50/- rupees was waived into my account, but the relieved feeling didn't last longer. Today in their afternoon, amount was credited back into my prepaid balance, and to follow it shortly, again 50/- rupees was deducted from my balance, say it after 8-10 hours. NOW DO I HAVE TO KEEP COMPLAINING ABOUT IT ON EVERY DAY BASIS. WHY DON'T YOU GUYS PUT AN END TO THIS FRIVOLOUS THING. ONCE THE AMOUNT IS CREDITED BACK AGAIN, I AM NOT GOING TO GET IT RECHARGED AGAIN WITH ANY TALK TIME AMOUNT. I AM SERIOUSLY DONE WITH THIS USELESS TIME CONSUMING THING TO KEEP POSTING COMPLAINTS, WHICH DO HAVE A RESOLUTION BUT JUST FOR A VERY SHORT PERIOD. ONE MORE TIME A VERY DISAPPOINTING EXPERIENCE WITH RELIANCE. PLEASE WORK ON IT. IT'S VERY UNPROFESSIONAL.

Jul 20, 2017

Updated by Shivkivani My reliance prepaid no. Is [protected]. Day before yesterday, i registered a complaint here for unnecessary deduction of 50/- rupees from my balance. I am very thankful to consumer complaints forum for addressing the complaints so promptly and forwarding it to the concerned department. Now about reliance telecommunications, it was a quick positive response from their end as well but for a short period of time. Undoubtedly the amount of 50/- rupees was waived into my account, but the relieved feeling didn't last longer. Today in the afternoon, amount was credited back into my prepaid balance, and to follow it shortly, again 50/- rupees was deducted from my balance, say it after 8-10 hours. Now do i have to keep complaining about it on every day basis. Why don't you guys put an end to this frivolous thing. Once the amount is credited back again, i am not going to get it recharged again with any talk time amount. I am seriously done with this useless time consuming thing to keep posting complaints, which do have a resolution but just for a very short period. One more time a very disappointing experience with reliance. Please work on it. It's very unprofessional.

Verified Support

Jul 20, 2017

Reliance Communications Customer Care's response Dear Shiv,

Please give us some time, we'll get this checked at our end and revert back to you with an update on this.

Regards,
Reliance Communications

Jul 22, 2017

Updated by Shivkivani My Reliance prepaid no. is [protected]. I got a recharge done for 80/- rupees, and the talk time amount received was 64/- rupees. But all thanks to Reliance Telecommunications, my balance is nil due to the deductions from the company end and that too on their own. First a deduction of 50/- rupee, and after my registering a complaint here, the amount was waived into my account balance, but after some hours again they deducted the amount of 50/- rupees. After that my balance was 14/- rupees, and yesterday they deducted that too as well. No my balance is nill and I had not used a penny of my recharge amount to make any calls. DO I RECHARGE MY NO. FOR RELIANCE TO MAKE CHEAP MONEY THROUGH SUCH FRAUDULENT WAYS?
TILL NOW NO RESOLUTION BEEN PROVIDED.
WHOEVER READS THIS POST, MY APPEAL TO THEM THAT NEVER BUY OR PORT IN INTO RELIANCE NETWORK.
YOU CAN USE THIS NETWORK ONLY IF YOU CAN KEEP YOUR BALANCE NILL..THIS HAS HAPPENED WITH ME NOT ONCE, TWICE, OR THRICE, BUT EACH TIME I RECHARGE IT WITH A TALK TIME.
HIGHLY DISAPPOINTED.
REVERT BACK WITH A POSITIVE RESPONSE.