Reliance Digital — absolute reluctance to customer care & after sale service support

I have purchased samsung smart concert n 5370 model 43 inches tv from your samsung digital shop, bokaro mall, bokaro steel city jharkhand on 25/09/2018. Lately the product delivered without free gadget offer that too after repeated follow-up. It is extreamely regreted that till now no one is showing concern for demonstration, setting, tunning etc. Even after running from pillar to post.

You will appriciate that in the era of customer delight and customer driven market / business scinario reluctance in services front absolutely disfiguring & defaming your name as well as brand. Which is not at all desirable from exemplary establishment like yours.
I do believe you will certainly take it in positive spirit & intervene. Regards.

I do believe you will take it in positive spirit