[Resolved]  Reliance Digital — Bad installation from Reliance Digital guys

Address:

Hyderabad, Andhra Pradesh

I recently bought LG air-conditioner(LG 1.5T 3 STAR LSA5MP3M) at reliance digital showroom, Madenaguda, Hyderabad. Yesterday they got the unit to home and they installed it today.

Customer Name: Sai Karunakar.Allu
CIN No:U01100MH1999PLC120563
Store No[protected]


The installation is very bad to say the least and very unprofessional !!!.The Guy who came for installation was very unprofessional in his work.

He drilled the holes at four places in my house to get the pipe to the outdoor unit.While doing so he drilled the wall very very badly.

Firstly he hasn't chosen the nearest place to install outdoor unit and secondly he routed the cables drilling holes all over the walls.This has damaged walls of the house .Being a rented house I have to now bear the expenses of the repair. This is the bonus I got for buying your AC.

Besides that routing of the cables was not done neatly at all. They were left hanging . Even the power cables were not neatly routed to the socket.when asked to route properly the answer was there is no cable to do so. They were routed like cable TV wires on streets.

It was written in the manual to check gas/water leak while installation, when asked about that they told they have done and it was fine and will not check again.when asked to check for temperature after setting AC to that temperature he told for that we need to call service center for that. We notice sound from outdoor unit and the indoor unit as well and asked him to check and the answer was that it gives that amount of sound

I expected Reliance to do professional and smooth installation but the case was quite opposite.

I am very frustrated and unhappy with the service from Reliance Digital. I hold reliance digital responsible for the damage done to my house by the installation guy.