Reliance Digital — Bad installation of my washing machine LG front load

Address:

Radharanipada bolangir Odisha 767001

Hey
My Husband visited Reliance Digital store bolangir to see the washing machine and water purifier. Then we decided to buy it from reliance on 1st of Nov 2020. My Husband contacted the sales person he said you have to pay the amount 1st than the delivery will be done within 7 days . Then we paid amount of 30990, & he said will send the receipt within 1 hour and didn't send it for more than 4 hours. We called him back and the he sended to our mail id . But before buying ... We called him and asked about the product details and give him a confirmation that we r going to buy it today . So because of the slow internet transaction was not happening, between 1 hrs before paying the amount He called us at least 4 to 5 times. After payment he never called us for 5 days and one day he called and said to my husband they have sended the machine ... No information during these 5 days, with Flipkart or Amazon atlest u may able to see the product tracking details . So my husband was in office at that time ... And he is in a responsible position we think he must informed us just day before as we told him before about it. Installation did not happen on the same day . The sales person told Tomorrow you will get the installation but no installation was made till 14th of Nov and one day evening a person came for installation and he was alone and he is not from the LG service center ... He is a local service man they cheated us as u must send us a professional man for this expensive front load machine ...He should have knowledge of installation and give us a proper demo . But the person who came to give the demo of the product He did not even properly fitted pipe Water was leaking, Then I had to fix it with a screwdriver laterNo one can lift that washing machine alone, So why did he come alone for installation. Main problem started the next day . He did not tell anything, he came and walked within 10min and according to reliance digital installation was completely done.I put clothes in the machine to wash the next day, Then I heard some sound And when I looked, the machine had turned 360 degree. If the child passes at that time Who takes responsibility then.Then I did some search in the internet, then I come to know may be, its legs will not be at the level.So the next day case was compiled to that sales person, I called him and told him about the problem and he suggested me to file a compaint against the relience digital . I was very busy that day but very next day a reliance person called my husband and asked about relience service and we confronted him with the same issue than he promised us to visit our house next day because he thinks it was a very big problem
He did not even come and did not come for 3 days.

Then I called him and asked if I would say next day and still did not come .Everyone's attitude issue they are not giving us good customer service so we have cancelled the water purifier and microwave oven deal with them and bought it from our nearest store ... He gives us the best service. Reliance ek bada naam hai baas service quality esi rahi to dukan band karni padsakti hai so be careful with your customer service.
Here I have not mentioned about the sales person and the higher level reliance personnel name but I have their phone number details and registered reliance messages to proof them wrong and how they cheated with customer. I am writing it to u today but tomorrow I will definitely file a complain against u on national consumer court after that u don't dare to cheat ur customer anymore reliance digital.