Reliance Digital — Cell phone not received from 50 days

I had purchesed sumsang a50 from relience digital & along with that i had purchased protection plan,
My phone was damaged & i had logged compain, my phone was pickuped on 15th june for repairing from your company logisctic partner but now its more then 50days still i am waiting for my phone to come.
Iam not getting any proper response from customer care.