Reliance Digital — cheating under new name .

Reliance Digital — cheating under new name .

S Srinivas. from Hyderabad, Telangana

Migrated to Tatasky on 01-11-17 on notification from Reliance Bigtv to switch/migrate to other service providers as their dth license was about to expire. Approximate amount of rs.2000/- with Reliance Bigtv- recharge amount - hasnt yet been credited to Tatasky a/c even after 7 weeks. Subscriber id with Reliance is "[protected]"and id at Tatasky is "[protected]". When I contacted Reliance Digital Tv, they asked me to approach Bigtv as the current company has nothing to do with operations of erstwhile Reliance Bigtv. How can I approach Bigtv when the toll free numbers being used by Reliance Digital TV are same as Bigtv ? Isnt this an excellent innovative way to cheat Bigtv customers by shutting down services for few weeks and later restart under new name with same website, toll free numbers by same promoter ? Was this information helpful? No (0) Yes (0)
Reliance Digital customer support has been notified about the posted complaint. Dec 23, 2017 Updated by Srinivas. I have migrated to TATASKY from Reliance Bigtv on 01-11-17 on notification from Reliance Bigtv to migrate/switch to other service providers as Bigtv DTH license was to expire . And before migration, I recharged Bigtv a/c with Rs.2300/- on 13-10-17. Now Tatasky asks me to contact Reliance Bigtv to get refund of amount . And when I contacted Reliance Digital TV on 22-12-17. which is running the same website and toll free numbers of erstwhile Reliance Bigtv, the customer care asks me to approach Bigtv and not Reliance Digital TV which has nothing to do Bigtv. How can I contact Bigtv whose toll free numbers are being used by Reliance Digital TV? How come different companies have same website and same toll free numbers ? Aren't both same promoter group companies ? Or is this a new way to cheat customers of erstwhile company whose services are shut down for few weeks and same company under new name of same promoter with same website and toll free numbers take erstwhile company customers for a ride ? Are you not intentionally trying to cheat customers and make them run from pillar to post with different names but same toll free numbers ? Isn't this a excellent case of corporate thuggery ?
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