Reliance Digital Chrompet Chennai — Regarding A.C issue

Address:

Chennai, Tamil Nadu

Sir, We have purchased a Samsung A.C 1.5 ton on 6th April 2014 at RELIANCE DIGITAL at Chrompet. I have insured this plan for 3 years RESQCAREPLAN. We have a problem in A.C for 2 months. We have call the toll free number for complain this is the number [protected]. I have call 3 times for the problem they will send the technicians. The technicians will come and see the A.C. First time they came and see the A.C but we have the chillness problem in A.C and then they didn't response us. Second time they came and then they fill the GAS but still we have the chillness problem in A.C. Then for third complain they came and they tell we need to change the volve for the A.C and then they went after that they didn't response us. So we went directly to the showroom to complain about this issue. After that also they didn't response us. So we went directly to meet the manager to cancel our insured plan because we didn't get any benefit of this plan. But the technicians were cheated us we are waiting in showroom to see the manager but the working employee came with a person he wears a uniform as well as the employee so we asked the Manager I.D card but he says manager wont wear I.D card. We have a doubt on the manager because the manager name is GOPINATH, but the person tells his name is NICKLE. The manager and technicians were cheated us. So we need solution for this problem, so we want to cancel our plan and please refund the money we have paid for the plan there is no benefit for this plan.