Reliance Digital — claim of my mobile damage-insurance from w & a services not settled

Address:

Chandigarh, Punjab, 160047

I purchased Samsung J7 max mobile from your Reliance Digital Store and also got it insured through W & IA Services (bill and policy copy attached). I accidentally got it damaged in July 2018. I got it repaired from service center and sent all the relevant documents to W & IA Services on July 22, 2018.
I was told at the time of purchase that any claim will be settled within 30-45 days. Its been almost three months now however my claim is not settled. Whenever I call on their helpline no. the helpline agent doesn't have any answer and rudely says that its under process. In my various mails I get the same answer. Please look in to it.
Name- Ashok Patiyal
WIAS CLAIM REG S.NO- 8467
contact no. [protected]