Reliance Digital — complain marked resolved without any resolution

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Complain Number: [protected]
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[Resolved] Reliance Digital — worst service / worst company

1 Review
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
ankt15 on Apr 25, 2019

We have registered a complaint on 28th March 2019 for carrier AC servicing. Now its almost a month have passed and we haven't received any response from the concerns. And when i called customer care today, they said call ([protected]) has been closed and they opened a new call on 13th April19.
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Updated by ankt15, Apr 27, 2019

Yesterday (26th April19) technician BHOLA ([protected]) visited, checked the AC and said it cannot be repaired here, it need to be send to the service center.
Same time i called the pickup person IMRAN ([protected]), he said i can't picked today.

today (27th April19) again...i called many times to the concerned team...no one picked the call

Dinesh - [protected] (Lead)
Imran - [protected] (pick up person)
Bhola - [protected]

IS THIS THE WAY Reliance PROVIDE SERVICES TO THE CUSTOMER ??

I think now i have to wait a month more to pick the AC and a month to repair??
And a month more for the installation? right ??
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I have raised the above complain 27th April. And the issue i am facing from 1MONTH before.

Now its more than 2 MONTHS still the issue is there.
And they have marked the complain as resolved.
Don't know what to do now.
Really frustrated now.

Complain Number: [protected]
Name: Ankit Gupta
Registered Number: [protected]