Reliance Digital — complaint for phone repair

Address:	Mumbai City, Maharashtra, 400097
Website:	[email protected]

I have been complaining from days now and ur call center gives a pathetic service and the joke is the supervisor is never available never has called back too.
I had bought a samsung mobile from reliance digital with an insurance in dec last year. My phone got accidentally damaged due to which i cannot even see any contacts or details in every mail and every call mentioned that i do not have a back up phone and using a normal phone so please escalate the process and try to repair it but no use seriously no use. The last call that i had was with ur agent diksha from call center on 28 oct 2018 at 10.45am was so rude to talk and ensured that supervisor will not come on call come what may o say.. I want an action taken on this or i file my complain in irda to get justice.