Reliance Digital — Complaint for unethical behavior due to replacement of Samsung memory card

Address:

Rewari, Haryana, 123401

I was purchase an memory card from reliance store and i trying to open the raper of the card, then suddenly my eyes goes to card under the rapper and the card was damaged from the front end, then within the 1 Hrs i again back to the store and told to store man for change the card, he said that the card will not replaced because our Manager Mr. Umesh Kashyap will have rights to take the design, then i told him where he is ? then the store men told me that he was out side right now, I wait him around for him 30 minutes there and after that i make a call with him on mobile no [protected] then he told me that you opened that card in wrong manner that's was the card is damaged but at that moment he was not yet checked that card but he already set his mind the damage is only due to the customer opening process of raper, After that i told him please come and check the card properly after that gives your statement then he told me that please give the mobile to the supervisor after that the manager makes some conversation with supervisor then supervisor cut the phone and click one pic from his phone and sent the photo of that raper to the manager on whats up, after that again he called to the supervisor phone and told me that sir, I checked the image of raper you tried to open that package in wrong manner that was the reason that i will not able to change this,
But my concern is that manager already decided his statement and after that when i request to him for come in store then also he told me that you opened that raper in wrong manner that was the reason that your card is damaged.

I never try to open my card in wrong manner it is already damaged and the store man never check this card to me before give it to me.