[Resolved]  Reliance Digital — Complaints about Jio store for misbehaved and wrong information at the time of replacing my Jio sim

Address:

Paschim Medinipur, West Bengal, 721101

Rude behaviour of Store Manager
The store manager was extremely rude and not helpful at all. I want to understand that if you are working for retail are you allowed to behave such in front of your clients.
2. As I lost my Jio sim, and after contact with customer care, they have block my sim, and give me a reference no.& Informed me to contact at nearest Rel.jio centre.( At station road.Midnapore.Dist- Paschim medinipur.W.B.pin-721101.
3. When I go to that Jio store and submit my e-aadjar print out card and one pp size col. photograph to replace Jio Sim, store manager just told me that e- AADHAR- will not be acceptable . And demand Xerox of AADHAR- card which I possed. Then I go to one Xerox shop and print out true copy of my AADHAR- and going to submit the xerox .This time that store manager surprisingly told me that the photo on Xerox wad not cleared hence no sim will be allowed / application not received.They insist me to submit one color xerox of my AADHAR- card and show me one nearby shop for color xerox. My question is that, a) in ur company whether E- AADHAR- is acceptable or not.b) Is it must to submit color xerox of original AADHAR- card.c) So why ur company issued me one Jio Sim previously by submitting the same Xerox copy and pp size photograph previous allowed to issue sim? This is case of pure harassment and I'll behaved simply by wasting my time & was trying to make me fool in terms of negotiation.. is this the treatment to be extended to your customers and this is how you want to service them.

I am now taking this case to consumer court and filing a complaint against the store manager and Reliqnce digital store for tarnishing my image in front of the other customers and the most pathetic customer service experience.

I think you should ask that store manager to leave the job and he should be given a lesson that he should remember lifetime.

I look forward for a stern action and I can be contacted on my email ID I.e. rajeshdey.[protected]@gmail.com or at my mobile that's [protected]