Reliance Digital _Daikin AC — No service being provided in warranty | |||
No service being provided in warranty Ref : Invoice no. 0050 Dated 08/04/2013 Extended Warranty for yrs valid upto April 2016 Sub: Daikin Inverter AC (Serial No 3P315107-3D) The AC is not working for past 1 week. Ac is under extended warranty from Reliance Digital-Thane so Daikin says cannot replace part and Reliance Digital Kapur Bawdi Thane is neither responding nor taking a written complaint sent to them. They refused to accept. Office work held up- Help Our contact No. [protected] Was this information helpful? | |||
 8 Comments | |||
Comments
THANKS FOR YOUR REPLY BUT CAN YOU EXPLAIN WHY OUR COMPLAINT LETTER ENCLOSING YOUR INVOICE COPY AND DAIKIN ENGINEER REPORT IS NOT BEING ACCEPTED BY YOUR STAFF. OUR PERSON VISITED TWICE BUT THEY REFUSED TO ACCEPT THE SAME.
THEY REFUSE TO GIVE NO. OF THE CONCERNED PERSON IN THE STORE- NOR IS THE MANAGER AVAILBLE TO TALK- WHY ARE THE HIDING OR RUNNING AWAY FROM THEIR DUTIES.
WHAT IS THE INTENTION BEHIND THIS VAGUE SYSTEM- ARE THEY TRAINED NOT TO GIVE SERVICE ONLY SELL??
TIMES ARE CHANGING WISH YOU ALL THE BEST
TEL: [protected]
BALKUM THANE
THEY REFUSE TO GIVE NO. OF THE CONCERNED PERSON IN THE STORE- NOR IS THE MANAGER AVAILBLE TO TALK- WHY ARE THE HIDING OR RUNNING AWAY FROM THEIR DUTIES.
WHAT IS THE INTENTION BEHIND THIS VAGUE SYSTEM- ARE THEY TRAINED NOT TO GIVE SERVICE ONLY SELL??
TIMES ARE CHANGING WISH YOU ALL THE BEST
TEL: [protected]
BALKUM THANE
Dear Sir,
The AC was inspected for the 3rd time today and still could not be repaired. The PCB is not available.
We have 4 computers in this office and are w/o AC for the past 12-14 days.
Very weak response from Reliance as they this product is defective by design and we are informed part not available.
IN LIGHT OF THE ABOVE WE REQUEST YOU TO KINDLY REPLACE THE AC AS THERE ARE MANUFACTURING DEFECTS IN YOUR INVERTER AC - NOT SUITABLE FOR MUMBAI CLIMATE- 2ND TIME WE ARE SUFFERING.
PLEASE REPLACE WITH NON INVERTER TYPE OF AC.
THNKS
R.MADAN
The AC was inspected for the 3rd time today and still could not be repaired. The PCB is not available.
We have 4 computers in this office and are w/o AC for the past 12-14 days.
Very weak response from Reliance as they this product is defective by design and we are informed part not available.
IN LIGHT OF THE ABOVE WE REQUEST YOU TO KINDLY REPLACE THE AC AS THERE ARE MANUFACTURING DEFECTS IN YOUR INVERTER AC - NOT SUITABLE FOR MUMBAI CLIMATE- 2ND TIME WE ARE SUFFERING.
PLEASE REPLACE WITH NON INVERTER TYPE OF AC.
THNKS
R.MADAN
Letter sent to Daikin Service Manager:
"It is 16 days since the Daikin Inverter AC machine has not be repaired by Reliance Digital who are your authorised selling partners.
They don't accept our written complaints. They are located next to Cine wonder mall on Ghodbunder road. manager is one Mr Ashwini Singh.
Service center Manager is Sajid Khan Tel: [protected]. (Says part not available) - Please speak to him.
The outdoor unit PCB is not working.
On further investigation with AC showroom managers and online study we have come to the conclusion that the Daikin Inverter machines have a manufacturing defect that the outdoor DC PCB is not tropicalised for Indian humid conditions and hence keep getting spoilt. The cost is also prohibitive.
Hence we request you to kind change the machine to a Normal standard Non-Inverter machine.
3 different teams of engineers have already inspected the machine and say part not available.
It is not out of place to mention we will have to go online to various blogs and reviews which will spoil Daikin name
So request you to kindly change the machine as office work is suffering badly with 4 computers and a server in the office.
thnks
CEO "
"It is 16 days since the Daikin Inverter AC machine has not be repaired by Reliance Digital who are your authorised selling partners.
They don't accept our written complaints. They are located next to Cine wonder mall on Ghodbunder road. manager is one Mr Ashwini Singh.
Service center Manager is Sajid Khan Tel: [protected]. (Says part not available) - Please speak to him.
The outdoor unit PCB is not working.
On further investigation with AC showroom managers and online study we have come to the conclusion that the Daikin Inverter machines have a manufacturing defect that the outdoor DC PCB is not tropicalised for Indian humid conditions and hence keep getting spoilt. The cost is also prohibitive.
Hence we request you to kind change the machine to a Normal standard Non-Inverter machine.
3 different teams of engineers have already inspected the machine and say part not available.
It is not out of place to mention we will have to go online to various blogs and reviews which will spoil Daikin name
So request you to kindly change the machine as office work is suffering badly with 4 computers and a server in the office.
thnks
CEO "
We have called your toll free no. a no. of times but still problem not solved.
This unit is under warranty of Reliance Digital who are not responding to our complaint calls saying part is not available.
Its is 17 days now. Your call center says cannot help but sends service engineer- report as below
The Daikin Inverter AC inspected for the 4th time today by another engineer from Shree cooling creation but no progress.
Model FTKC50 NRV16 and RKL50NRV16 Serial No 0000578
Its more than 17 days since AC cannot be repaired under warranty from reliance. Request immediate replacement o[censored]nit.
Even a non Inverter unit acceptable.
Any damage to our computers and server due to non functioning of the AC will be to your account.
Warranty Invoice copy attached.
Thnks
R.Madan
Hyper Equipments
[protected]
This unit is under warranty of Reliance Digital who are not responding to our complaint calls saying part is not available.
Its is 17 days now. Your call center says cannot help but sends service engineer- report as below
The Daikin Inverter AC inspected for the 4th time today by another engineer from Shree cooling creation but no progress.
Model FTKC50 NRV16 and RKL50NRV16 Serial No 0000578
Its more than 17 days since AC cannot be repaired under warranty from reliance. Request immediate replacement o[censored]nit.
Even a non Inverter unit acceptable.
Any damage to our computers and server due to non functioning of the AC will be to your account.
Warranty Invoice copy attached.
Thnks
R.Madan
Hyper Equipments
[protected]
Dear Valued Customer,
Our team has been trying to get in touch with you at the above mentioned number, however, there was no response. Request you to share your mobile number and we will get back to you.
Warm Regards,
Reliance Digital
Our team has been trying to get in touch with you at the above mentioned number, however, there was no response. Request you to share your mobile number and we will get back to you.
Warm Regards,
Reliance Digital
Daikin Inverter Ac under Reliance Digital rescue plan warranty unrepairable.
No response from Reliance Digital.
Need replacement immediately as AC not working since almost 3 weeks as per terms of Rescue plan.
Rescue plan No. 221047 purchased from them at Orion Business park store Thane
No response from Reliance Digital.
Need replacement immediately as AC not working since almost 3 weeks as per terms of Rescue plan.
Rescue plan No. 221047 purchased from them at Orion Business park store Thane
Its more than 3 weeks and still the matter is not closed by Reliance Digital for Daikin Inverter AC under rescue plan. On calling we get message that commercial solution done but is being postponed everyday and no response to our calls by Reliance personnel.
Office w/o AC for > 3 weeks
Extremely Bad experiance.
Thnks
R.Madan
Office w/o AC for > 3 weeks
Extremely Bad experiance.
Thnks
R.Madan
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We apologize for the inconvenience caused and assure you that we will address your issue on priority. Thank you for sharing your contact number and we will get in touch with you.
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Reliance Digital