Reliance Digital — damaged fridge delivered and need refund of amount

akshaymantri

from Delhi, Delhi

Address:

Jodhpur, Rajasthan, 342001

Date of Purchase- 4 Nov 18
1st Deliver date- 6th Nov 18 (Damaged Product Delivered)
2nd Delivery date- 11th Nov 18 (Damaged Product Delivered)

Registered no.- [protected]
Tax Invoice#[protected]
SAMSUNG RT42K5558S
Billing Name- Ashok Mantri

we purchased Samsung Fridge From Reliance Digital Jodhpur & Fridge Delivered to us on 6th Nov was found damaged by technical person on 7th Nov of reliance digital & we requested for Replacement of same

New Fridge which came to us on 11th Nov was Found Damaged again on 13th Nov by technical Person of Reliance Digital but no update yet.

Firstly delivery of Product is delayed & now even if it is received it is received in damaged condition.

Its been 12 days have passed but yet we have not received our product in good condition even after paying full money in once of INR 43000.

I need complete Refund of my amount so that i can buy the same from other local Shop as it one of my Worst Experience with Reliance Digital Jodhpur & would never recommend any one to purchase any product from Reliance Digital Jodhpur.

Kindly update me & process my Refund Request at Earliest.

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Reliance Digital customer support has been notified about the posted complaint.

Nov 17, 2018

Updated by akshaymantri My Parents & Brother Visited Reliance Digital Store Jodhpur on 17th Nov 18 at 2:00 PM, they Found that Forge Signature was done by Reliance Digital Sales person Mr Manish in name of my Farther i.e Ashok Mantri as the signature doesn't match with my Father's Signature. Also Writing in Form is not of my Father & accordingly False & Wrong Communications is being made to Store manager & Customer Care that we have accepted & signed a Document to Deliver Display Piece to us.

Forged Signed & Copy Attached. Forgery is a Criminal Offence.
We Can't even now Trust on Such a Big Brand Reliance Digital & it is a breach of Trust of Consumer on Reliance Digital & it can happen with any one as it happened with us.

I would like to Know what steps is being taken care by Reliance Digital in this regards & when i can get my Refund.

Looking forward on Status Update by you ASAP.

Regards
Akshay Mantri