To Whom It May Concern at Consumer Forum,
I am writing to seek your assistance in resolving an issue with a damaged product I received from Reliance Digital. On November 25th, 2024, I received a Boat Power Bank (20000mAh) that was unfortunately dented and unusable.
As there was no option for online returns, I emailed Reliance Digital, and they assured me that someone would get back to me within 48-72 hours. However, despite my follow-up emails, the issue remains unresolved.
To meet my urgent needs, I purchased another Boat Power Bank (10000mAh) on November 26th, 2024, which I received on November 27th, 2024, without any issues. Notably, I already own an identical Boat Power Bank (10000mAh) purchased earlier in November, which is functioning perfectly. I now have two Boat Power Banks (10000mAh) that are working fine, highlighting that the issue lies with the damaged Boat Power Bank (20000mAh) I received initially.
Despite providing photos of the damaged product and the box, Reliance Digital refused to assist me further, claiming that the product was correctly delivered.
I have attached the photos of the damaged product and the invoice for your reference. I kindly request your assistance in getting a refund for the damaged product as soon as possible.
Order Details:
- Order Date: 23rd November 2024
- Order Number: RDF68937181
- Product Name: Boat Power Bank (20000mAh)
Thank you for your attention to this matter. I look forward to your prompt assistance.
Sincerely,
Monika Bhardwaj
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