[Resolved]  Reliance Digital — damaged washing machine received

Address:	Jaipur, Rajasthan, 302020
Website:	www.reliancedigital.in

I purchased reliance reconnect washing machine 9.0 kg from reliance digital store, mansarovar plaza, madhyam marg, mansarovar, jaipur on friday date 19/01/2018.

The machine was delivered to me on saturday. Even before getting started we noticed that the machine was leaking water from the base. I immediately called mr vineet shukla ( executive at store) who asked me to call the customer care number.

On monday the technician came and did something with the machine to repair it.

The machine has cost me my hard earned 12000 inr. I have no intention to use the same repaired machine.

I am not asking for any refund. All that i am asking for is a semi automatic lg 7.5kg machine. I am ready to pay the difference amount.

But nobody is ready to help me now. Store representatives are asking me to call the customer care, customer care representative said they will ask the service department to help, service department calls me and tells me to use the machine as it has been repaired.

I have paid in full my hard earned money for the product which i have to use for the next three to four years or even more and i expect the product to be new and not defective or repaired.

On 24/01/2018 i get a call from them and he tells me that he can not replace the machine anymore coz we have opened it.

Beware everyone!!! these people think they have all the rights to send you damaged and defective products and on top of it they can tell you they will not even replace because we opened it. How could anyone know what is in the box without even opening it???

these extra smart people need to be punished. And the biggest punishment will be not purchasing anything from these people. They will suffer for sure.