| Address: | Barasat Chapadali more, Kolkata, West Bengal |
Ear Sir/ Maam, This is regarding my Panasonic AC, purchased from Reliance Digital, Barasat at dated 05/03/2018. Model no - CU-US18SKY-1, Serial No- [protected], registered mobile no - [protected]. i have also bought additional 2 yrs warranty of the same. the AC started malfunctioning after two weeks from the date of installation, service had been provided instantly from reliance deigital, they inspected the whole thing and declared, that the problem is minor, the gas/ refrigerant had been leaked out . Then they charged the gas, after two day the same thing happened. then they told us previously they forgot to tighten the joint screw, thats why the same problem occurred. they charged the gas again, and again it goes out fully, then mechanic came and stated that the leakage is in inside, and he suggested to repair it fully we have to take it to our service center . I requested for a product replacement, but they told me that replacement only be possible if someone asked it within 8 days from the date of installation. for mine it was about 1 month. then they took it to their service center in Habra and fixed it, they assured me that the problem has bin identified and solved fully and it will run with its full efficiency . till November it run smoothly and I took all the free servicing, that is 3 times a year. winter time was standby time for AC. Now the same problem is happening again . the leakage took place, now they are suggesting that to make it run they have to change the condenser, 10/05/2019 was the date I put a complain . till today the problem is unsolved. they are saying that the unavailability of product is the main cause of this delay, Now they are not receiving my phone. their service center is in Barakpure . Name of the person I am contacting with - Arkajit Sinha, Ph no- [protected]. I think this is a complete customer harassment.
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Order No: RDF01542840