[Resolved] Reliance Digital — defective panasonic ac sold and poor customer service

np1

from Gurgaon, Haryana

Address:

Sector 29 Gurgaon

The panasonic ac that i bought was delivered on the 6th of june. It was poorly installed and the wall developed seepage. After couple of follow ups they came and fixed it, digging a hole in the wall and envy bothering to cover it. 2 weeks later it stopped cooling and since i was travelling i made a complaint on the first of july, since then i have been following up with customer service, service head but not a single engineer has turned up, i am not going to get a month old ac repaired and i need a refund. Please help. Complaint # is [protected] reliance digital sector 29 gurgaon

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Aug 15, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

Reliance Digital Customer Care's response Hi,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.

Verified Support

Jul 12, 2019

Reliance Digital Customer Care's response Hi,

We regret the inconvenience caused and would like to inform you that we have forwarded your request to our concerned team. We are expressly working towards resolving it at the earliest.