Reliance Digital — Defective reconnect steam iron

Address:

New Delhi, Delhi, 110070

I purchased an LG Washing Machine from Reliance Digital (Ambience Mall, Vasant Kunj, New Delhi) on 16 October 2014 and was offered a Reconnect Steam Iron.

When I tried to use the iron, I noticed that it was sticking to the clothes indicating something wrong with the coating. It was brought to the notice of the Consumer Desk in the showroom and the iron deposited for rectification. With no communication from their side, I contacted them after about one month. No action had been taken so far, and to come out of the embarrassing situation, I was given a replacement.

The story repeated itself and I approached them again. I was advised to go to their service centre to get it attended to fast. I informed that neither it was convenient nor I was in a tearing hurry. So, the iron was again deposited with the showroom. After rigorous follow-up, the iron was sent to my residence after a clever tinkering with the thermostat knob. Even at the highest setting, it would be only “slightly warm” thus reducing the sticking problem. It was sent back.

I waited for a couple of months and then approached their showroom. Even after making calls to their service centre, they could not trace it and promised to get back to me in a day’s time. Received a call after four days to confirm my residential address. It was followed by three more calls only to check the address before the iron was sent to me “as it was.” I sent it back.

Again, two months passed. No further follow-up from my side… No communication from their side. I put the complaint on https://www.consumercomplaints.in and someone from the company was kind enough to advise me to provide my contact details through their website. I did. And once again, no further communication, even though more than a month has passed since then.

Is it the level of quality and service that will make them what they claim “…to become a preferred brand that is easy on the consumers’ minds….?”