[Resolved]  Reliance Digital — Delay in service and harassment to customer

Address:Kolkata, West Bengal, 700047

I have lodged several complains from 29.11.2016 for change of candle in my Livpure water purifier which is under Resq plan but till date not changed. How long one should wait for getting the problem solved?
As on date they only reply through mail that they will resolved the issue at the earliest.
Now my Livpure stopped working and I am drinking water by purchasing from outside.
Then what is the benefit of purchasing AMC.
It's purely intentional harassment to customer.
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Jan 17, 2017
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2016
Reliance Digital Customer Care's response
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital.
Complaint comments 

Comments

Dear Lalit,
We apologize for the inconvenience caused. Please share your registered mobile number. We will look into the matter and get back to you at the earliest. Regards, team Livpure.
Regards,
Team Livpure

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