[Resolved]  Reliance Digital — dell laptop purchased on 29.12.2017 - nagole store not responding to complaints

I have purchased a Laptop - Model 5567 - DELL from your Nagole Store on 29.12.2017 vide B.No.[protected].

Within 1 week I approached the showroom and complained that the system is very slow and is hanging up. They asked us to bring the Laptop. While selling the product they assured us that the product has on sight warranty.
But when we enquired about this, their response was not satisfying. They say that on-sight warranty was for only Hardware problems. If so they must have mentioned it while selling the product. Unlike your company, other Showrooms are sending technicians immediately without much inconvenience to us.

I am a regular customer of M/s. PAi Electronics, Uppal branch. I have earlier purchased a laptop with Touch Screen from there and on my complaint their technician attended within 24 hrs.

After several complaints, your Nagole store personnel have asked us to bring the Laptop and wasted more than 2 hrs of our time trying to repair it at their end. Later they could not and returned us the piece and said that they have registered a complaint on our behalf. On 18th March also I spoke to your Branch Manager and the concerned Executive - Mr.Anji Goud - Technical Expert ID:60337474 who has attended us at the time of sale. We have made several calls but in vain.
Now, we are feeling a lot of pain by buying a product from your store. There is no response to our complaints and no redressal to our grievance.

Hope your company resolves this issue immediately or I may be constrained to approach Consumer Forum.

Awaiting immediate response.

Thanking you.

T.Nagesh
[protected]
[protected]@yahoo.co.in