[Resolved]  Reliance Digital — demo for the new samsung side by side refrigerator not given in spite of several reminders. one week post delivery

Address:

500009

We purchased the samsung side by side refrigerator from reliance digital vikrampuri branch, on 28th sept, 17 and got the delivery on 9th oct, 17. Since then no one has come to give the demo. I have been calling the customer care since 12th oct, requesting for a demo, and i was assured that the executive will come to my place within 24 to 48 hrs. No one came. I again called customer care on 14th oct i. E. Yesterday afternoon around 3pm and again i was told that the executive will come on or before 8pm, on the same day. When no one came, i called the customer care to enquire, and the lady on the phone says that right now she came help me as the service executives would have left for the day. When i requested to connected me to the manager incharge, she kept me on hold for more than 10 minutes for a couple of times and later says that the manager is busy and will get him to talk to me the next morning by 10am. No calls from them till now.

It'll be a week now and no one has come for demo. It's a shame on part of the samsung team. Inspite of purchasing such an expensive product, we are harassed and made to wait for days.

I hope this complaint is taken as a priority and someone is sent for the long awaited demo