Reliance Digital Express — Forcefully Products Booking and Cheating

Address:

Hooghly, West Bengal

Respected sir, I went to Relince Digital Express(Chinsura) for buying Iphone 6 plus in installment by using Bajaj Finance EMI card. 1st we submit all the ligal papers and our bajaj finance card information and papers for processing our loan. From the 1st day they are trying to full us by giving wrong information like when we were trying to buy the desired phone in that time the product will not available in all over westbengal but they said they booked it, but when we went there for the phone they said the phone is not available n they try to convince me for some other model. when we decided to take another phone by using bajaj finance EMI card and we asked them for the price and they give us wrong information and convenience us for come over the store and booked it by giving them 1000buks.when we came to the store they said they are very sorry for giving the wrong information because of system problem and forcefully took 1000 rupees for booking and gave us a gift voucher and said they will deduct the amount from main price. when all this things going on we did not have the information that till they didn't process our loan. So when the day come when we finally going to receive the phone. the entire day they talked with us over the phone for different different information and lastly when we were ready to take the ph they called us and said they will not submit the phone cause bajaj finance has declined our loan request. Then we decided to not take the phone and asked them to refund our 1000k money but they said they can't refund it cause we booked the product so now they are trying to sell a product worth 1000k by force. my question to them was ..when our loan was not granted then how can they booked that product by taking 1000k ??and how can they booked a product by taking 1000k before take loan confirmation from bajaj finance? ? When we said we r going to complain in consumer forum they said we are free to do anything but they won't refund our money. Please help us to get the money back.